The smart city concept is an increasingly popular urban policy framework, and recent advances in technologies like artificial intelligence are poised to shape this trend in unprecedented ways. As public sector investment in technology accelerates, it is prudent to consider how smart cities shape and are shaped by public trust in government – an issue about which there is a growing body of research but lingering questions. This study investigates determinants of public trust in government technology, including public awareness, government communication, personal ideals and aspirations, and personal perceptions and expectations. Data come from a 2021 survey (N = 1500) about smart cities in Singapore, a country with high developmental ambitions and sufficient resources to pursue advanced smart city programs. This study seeks to deepen scholarly and practical understandings about the mutually necessary but often diverging forces of public trust in technology and public trust in government.

https://www.sciencedirect.com/science/article/pii/S0264275124005821?dgcid=author

Hartley, Kris and Aldag, Austin. (2024). “Public trust and support for government technology: Survey insights about Singapore’s smart city policies.” Cities, 154.